New College Oxford Ticket Portal

FAQs / Help

What happens when I buy a ticket online?

On completion of your booking, you will be emailed an e-ticket containing a QR code and booking reference number. You will be required to bring your e-ticket/booking reference with you to show upon arrival. Your e-ticket will contain a URL link to our Audio-Visual Tour that you are able to download ahead of your visit.

How many tickets can I book online?

Up to 20 tickets are available per session. Sessions run throughout the day during opening hours.

Can I book a group entry?

For larger groups, please use our group booking option. For further information regarding group bookings email: tourism@new.ox.ac.uk

How many times can an e-ticket be used?

E-tickets may only be redeemed once. If you have purchased tickets for multiple people in one transaction you can provide them with the booking reference or e-ticket and they can arrive separately and redeem their own ticket.

What if I am late?

If you are late and miss your entry time we will do our best to accommodate you at the next available opportunity but cannot guarantee entry.

Do you issue refunds?

Tickets are non-refundable.

Do I need to create an account?

Although not required, we highly recommend creating an account with us. This provides you with the flexibility to change the date of your visit after your order has been placed, up to 7 days prior to your visit.

Can I change the date/time of my visit?

For account holders you are able to change the date/time of your ticket up to 7 days before your visit by logging into your account and going to order history and editing the date/time of your ticket.

Can I access the Audio-Visual Tour if I haven’t downloaded pre-arrival?

The audio tour can be downloaded on arrival by scanning a QR code which are displayed throughout the grounds.

Is there an additional charge for the audio tour?

The audio tour is included in the entry fee.

Can I bring my dog with me.

Only service animals are permitted within College buildings and grounds.

I’m an Oxford resident do I have to pay to visit New College.

Oxford residents are permitted free entry to the public areas of the College. You will be asked for proof of residency at the point of arrival.

Is the audio tour available in different languages.

The audio tour is currently available in English, French, Spanish, Dutch, German, Mandarin, Italian, Japanese.